A local directory is only useful when the reader reaches the correct organization. This policy explains how we handle official designations, service areas, phone numbers, and uncertain records.
Sources we prefer
We begin with the Administration for Community Living’s No Wrong Door resources and the relevant state aging, disability, or Medicaid agency. We then check the responsible regional ADRC, Area Agency on Aging, county office, or partner organization’s official publications. We use third-party directories to discover possible contacts, not as final proof of a designation or service area.
How records are identified
We distinguish an organization from the services or programs it operates. A single Area Agency on Aging may also deliver ADRC functions. That does not automatically create two separate physical offices. When a partnership has several contacts, we identify the parent program and service-role relationship as accurately as possible.
Status labels
Designated ADRC means an official source identifies that program as designated. Emerging ADRC means a state identifies it as developing toward designation. ADRC partner or access point means an organization is part of or supports the network but is not necessarily a separately designated center. Other No Wrong Door entry means an official way to find support that may use another program name. We never upgrade one category to another without authoritative evidence.
Confirming contacts and coverage
We look for an official phone number, website, service area, name, and visiting location if there is one. A mailing address is not necessarily a walk-in office. Published county coverage is more useful than mere distance from the reader. We avoid claiming that every ZIP code has a separate office, and we do not invent location details to fill empty fields.
What verification dates mean
“Last verified” identifies when our team checked a material fact against a source. It does not mean the agency itself issued a new certification on that day. If the source is older or ambiguous, we should say so. A planned next review is a scheduling goal; it is not evidence that a future check has occurred.
Handling conflicting or missing information
When two credible sources disagree, we do not silently choose a convenient number or address. We seek a newer official source, check the provider’s site, or attempt further verification. Until resolved, the disputed item may be withheld or labeled as unverified. Missing evidence is not proof a service does not exist.
Corrections and removal requests
We accept evidence that a phone number, designation, organization relationship, or service area has changed. We may update or remove a listing based on reliable evidence. Public service listings are not sold. See report a correction to tell us what needs review. We do not ask people to submit sensitive records in order to request a routine directory correction.
Limits of any independent directory
Public resources and program policies can change before a website is updated. Confirm critical details with the agency before traveling or sending documents. ADRCFinder does not issue benefits decisions or guarantee access to services.